Customer Service Specialist

AdventHealth Shawnee Mission in Shawnee Mission, Kansas is hiring a full-time Customer Service Specialist to support front-desk and administrative operations at its healthcare facility. ### What you'll do - Schedule patient appointments and collect payments at point of service - Answer and route incoming phone calls, ensuring messages are relayed accurately and on time - Process and distribute incoming, outgoing, and interoffice mail and faxes - Perform daily reconciliation of payments and adjustments - Maintain confidentiality of medical records and other sensitive information in compliance with HIPAA - Organize and maintain the department filing system and operate office equipment including phones, computers, and photocopiers ### What we're looking for - High school diploma or equivalent (required); Associate degree or technical school graduate preferred - Minimum 1 year of work experience, preferably in a customer-facing or healthcare setting - Demonstrated customer service skills with strong verbal and written communication ability - General clerical competency including data entry and multi-line phone systems - Adherence to corporate compliance standards and applicable local, state, and federal regulations ### What's included - Pay range: $15.63–$23.45/hr (~$32,510–$48,776 annually) - Medical, dental, vision, life, and disability insurance effective Day One - Paid time off beginning Day One - 403(b) retirement plan - 4 weeks of 100% paid parental leave - Mental health resources and whole-person well-being support ### About the practice AdventHealth Shawnee Mission is a full-service hospital located in Shawnee Mission, Kansas, part of the AdventHealth system — a faith-based, not-for-profit health network operating across multiple states. The facility emphasizes whole-person care integrating physical, mental, and spiritual well-being for both patients and team members.