Referral Specialist

A Referral Specialist at AdventHealth (Hospice of the Comforter) coordinates patient admissions and referral intake at the Wesley Chapel, Florida facility. ### What you'll do - Initiate patient records in the EMR, documenting demographics, condition, referral source, and location upon intake - Provide telephonic support to referral sources and schedule nurse visits to facilitate patient admissions - Create and distribute daily triage reports summarizing new admissions and referral outcomes - Communicate with clinical staff to relay patient updates, order requested equipment or supplies, and dispatch clinical providers for assessments - Monitor scheduling systems and maintain the pending admissions log to ensure timely, accurate appointments - Obtain patient/family consents and relay relevant information as needed throughout the admission process ### What we're looking for - High school diploma or equivalent required; Associate degree preferred - 3+ years of administrative, clerical, healthcare, or call-center experience - Proficiency with electronic medical records and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Working knowledge of medical terminology - Strong written and verbal English communication skills - Ability to think critically and manage multiple priorities within the admissions workflow ### What's included - Pay range: $16.63–$26.60/hr ($34,590–$55,328 annualized) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - Four weeks of fully paid parental leave - Whole-person well-being and mental health resources ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states with a mission centered on whole-person care. The Wesley Chapel campus supports Hospice of the Comforter, providing end-of-life and palliative services to patients and families in the region. The Referral Specialist role sits at the hub of patient intake, connecting clinical teams with incoming patients from the first point of contact.