Medical Office Representative Castle Rock

A Medical Office Representative at AdventHealth supports front-desk and patient access operations across five outpatient clinic locations in Castle Rock, Colorado. ### What you'll do - Answer incoming calls, respond to patient inquiries, and route calls to appropriate departments - Welcome patients; collect, verify, and enter demographics, insurance, and billing information into registration systems - Request co-pays and outstanding balances at check-in and facilitate timely discharge to maximize reimbursement - Maintain open communication between clinical, ancillary, and patient access teams to support operational flow - Educate patients on test locations, patient portal use, and non-clinical follow-up steps - Perform specialty services and coverage duties to ensure smooth Guest Services department operations ### What we're looking for - High school diploma or equivalent (required) - Associate's degree in Health Services Administration or a related field (preferred) - 1+ year of customer service and medical office experience including medical terminology, coding, and payment collection (preferred) - Prior collections experience (preferred) - Certified Healthcare Access Associate (CHAA) credential (preferred) ### What's included - Pay range: $19.38–$31.01/hour (~$40,310–$64,501 annualized) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - 4 weeks of 100% paid parental leave - Career development resources and whole-person well-being support ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states with a mission centered on whole-person care. The Castle Rock locations span orthopedics, spine, OB/GYN, neurosurgery, and family medicine practices, providing a varied front-desk environment. AdventHealth Castle Rock is part of the broader Portercare Adventist Health System serving the Denver metro and surrounding communities.