<p>St. Mary's Medical Center in West Palm Beach, Florida is seeking a bilingual Patient Advocate Representative to serve as a frontline resource connecting self-pay patients with governmental and non-governmental financial assistance programs. This bedside-to-office role sits at the intersection of healthcare access, financial counseling, and patient navigation — making a direct, tangible impact on patients during vulnerable moments. Spanish bilingual candidates are strongly preferred given the community served. The position operates across both hospital and office environments, including the Emergency Department and patient homes when field visits are required.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package as part of a large, established national health system with 30 years of healthcare industry expertise</li> <li>Resources and incentives structured to support career advancement within a multi-regional organization serving more than 135 local markets nationwide</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer with equal opportunity employment practices</li> <li>Vaccination and health screening support provided in accordance with applicable law prior to start of employment</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Conducts bedside interviews with patients and family members to screen for eligibility across a full spectrum of governmental (Federal, State, County) and non-governmental financial assistance programs</li> <li>Identifies all potential payor sources — including auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL) — and routes accounts appropriately within the Patient Accounting environment</li> <li>Obtains and completes Confidential Financial Statement forms; guides patients through the application process for any programs for which they qualify</li> <li>Performs financial clearance functions including collections; prepares accounts for Financial Assistance review when patient cooperation is not established or program eligibility is absent</li> <li>Follows up on EES-assigned accounts to confirm government applications are progressing; builds ongoing working relationships with patients to accelerate eligibility determinations</li> <li>Conducts field visits to patient homes for skip tracing and document assistance when required</li> <li>Communicates case screening determinations and outcomes to hospital case management, social services, and admissions staff via both verbal and written channels</li> <li>Works across multiple hospital facilities and platforms, coordinating with multiple supervisors in a detail-intensive, multi-task environment</li> <li>Work environment spans both hospital settings (including Emergency Department and patient bedside) and office facilities, with some travel required</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Minimum 2 years of work experience in Social Services, Hospital Admitting, or a closely related field</li> <li>Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance</li> <li>Proficiency with PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Excellent oral and written communication skills in English; Spanish bilingual proficiency strongly preferred</li> <li>Demonstrated ability to work independently, prioritize competing tasks, and manage multiple accounts with efficiency and accuracy</li> <li>Ability to navigate a hospital campus environment, including Emergency Department settings, and to travel for field visits as needed</li> <li>Compliance with all required pre-employment vaccinations and health screenings, including COVID-19 and influenza, as applicable and permitted by law</li> </ul>
<h3>About the Community</h3> <p>West Palm Beach sits on Florida's Atlantic coast in Palm Beach County — one of South Florida's most desirable places to live and work, offering year-round warm weather, miles of beaches, and a vibrant arts and dining scene. The city provides access to top-rated schools, diverse neighborhoods at a range of price points, and proximity to both Miami and Fort Lauderdale for additional cultural and professional amenities. For clinicians and healthcare professionals drawn to a dynamic, diverse patient population in a sun-drenched coastal setting, West Palm Beach delivers an exceptional quality of life.</p>