<p>This Support Services Representative role is a healthcare revenue cycle and medical records position based in Lebanon, New Hampshire, supporting a regional business office within a large, nationally recognized health system with more than 30 years of healthcare industry expertise across 135-plus local regions. The position is well-suited to a detail-oriented administrative professional with a background in healthcare documentation, clerical operations, or business office support who is ready to contribute to a collaborative, fast-paced team environment.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package offered as part of a large, established health system</li> <li>Resources and professional development incentives to support career advancement</li> <li>Stable office/teamwork environment within a nationally scaled healthcare organization</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer with equal opportunity employment practices</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Processes requests for medical records, Explanations of Benefits (EOBs), UB-92s, and itemized statements for both internal and external entities</li> <li>Serves as a designated business unit contact for document fulfillment and distribution</li> <li>Performs a range of clerical functions: sorting correspondence, filing, photocopying, scanning, document indexing, and mail printing, tracking, and distribution</li> <li>Works within a collaborative office and teamwork environment supporting healthcare revenue cycle operations</li> <li>Supports a health system that helps client organizations transition from volume- to value-based care and improve financial and clinical performance</li> <li>Operates within a regional business office serving one of 135-plus local regions in the national network</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Zero to three years of business office or related experience</li> <li>Proficiency in Microsoft Word, Excel, and Outlook</li> <li>Data entry skills including 10-key by touch</li> <li>Familiarity with healthcare terminology</li> <li>Strong interpersonal, verbal, and written communication skills with excellent listening and organizational ability</li> <li>Demonstrated ability to prioritize and manage multiple tasks independently in a fast-paced environment</li> <li>Customer service orientation with the ability to research issues and work autonomously</li> <li>Ability to obtain and provide confirmation of all required vaccinations and health screenings prior to start of employment, including COVID-19 and influenza vaccinations as applicable and permitted by law</li> </ul>
<h3>About the Community</h3> <p>Lebanon, New Hampshire sits in the Upper Connecticut River Valley along the Vermont border, anchored by the Dartmouth-Hitchcock medical corridor and Dartmouth College — making it one of New England's most intellectually vibrant small cities. The region offers four-season outdoor recreation including skiing, hiking, and lake activities, combined with a low-density, high-quality-of-life setting and access to both Burlington, Vermont and Manchester, New Hampshire within a comfortable drive. Cost of living is moderate relative to southern New England, and the area's strong school systems and tight-knit community make it a compelling destination for professionals seeking balance between career and lifestyle.</p>