Baptist Medical Network in San Antonio, Texas is hiring a Patient Service Representative to support front-office operations within a busy physician practice. This non-exempt, full-time role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and check-in through charge entry and referral coordination. The network spans 12 counties across South Texas with a diverse multi-specialty provider base, offering a stable, mission-driven environment for a detail-oriented healthcare professional.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Continuing education and career development opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Physician practice setting within the Baptist Medical Network — a premier South Texas healthcare organization serving 12 counties
- Multi-specialty provider group with a strong community partnership mission
- Front-office role with direct patient interaction from arrival through checkout
- Responsibilities span the full patient encounter cycle: greeting, scheduling, check-in, demographics collection, insurance verification, co-pay collection, charge entry, patient balance processing, and referral coordination
- Patient portal enrollment and education included as a core function
- Collaborative team environment with established office policies and workflows
- Electronic data entry and electronic health record system used for patient demographics and insurance verification
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience required; medical office setting strongly preferred
- Proficiency with electronic patient data entry and insurance verification processes
- Strong communication skills for patient-facing interactions, phone management, and appointment coordination
About the Community
San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the United States, offering an exceptional quality of life at a cost well below comparable major cities. The city is home to a rich cultural heritage, a vibrant food and arts scene, the River Walk, and year-round warm weather. Families benefit from a wide range of public and private school options, and outdoor enthusiasts have easy access to the Texas Hill Country for hiking, cycling, and water recreation. San Antonio's central location within Texas also provides convenient access to Austin, Houston, and Dallas.