Patient Experience Educator

A Patient Experience Educator role at UChicago Medicine AdventHealth, based across four hospital campuses in Hinsdale, Bolingbrook, Glendale Heights, and La Grange, Illinois. ### What you'll do - Develop, customize, and deliver patient experience education and training sessions for clinical and non-clinical staff across four hospital sites - Facilitate skills labs, remediation sessions, and quarterly competency sign-offs related to patient experience standards - Organize and maintain inventory of educational materials, training presentations, manuals, and related supplies - Build and manage an internal database to track post-education evaluations and outcomes - Generate monthly and ad hoc statistical reports, including physician HCAHPS data and departmental detail reports - Integrate evidence-based practices and adult learning principles into all training design and delivery ### What we're looking for - Bachelor's degree in Business, Healthcare, Education, or a related field (Master's preferred) - Minimum 2 years of experience in a comparable educator or training role, preferably in a healthcare setting - Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook - Strong facilitation, organizational, and professional presentation skills with the ability to manage multiple priorities - Ability to communicate effectively with patients, families, nursing staff, physicians, and other healthcare professionals - Registered Nurse (RN) license preferred but not required ### What's included - Compensation range: $48,495–$90,193 per year - Medical, dental, and vision insurance effective Day One - 403(b) retirement plan - Paid time off from Day One - Four weeks of 100% paid parental leave - Mental health resources, well-being programs, and pet benefits ### About the practice UChicago Medicine AdventHealth operates a network of faith-based community hospitals across Chicago's western suburbs, integrating academic medicine with mission-driven care. This role spans four hospital campuses, providing direct impact on patient satisfaction metrics and staff development across a large regional health system.