<p>This full-time, field-based Community Health Worker (CHW) role is embedded in the Medicaid-focused care management ecosystem serving Miami, FL and surrounding Miami-Dade County communities. Working at the intersection of clinical coordination and social services navigation, the CHW directly addresses social determinants of health — transportation, housing, food access, behavioral health, and financial resources — for members who face the greatest barriers to care. The position offers a competitive hourly range, a comprehensive benefits package, and a Monday–Friday schedule with no nights or weekends, making it a strong fit for a community health professional seeking meaningful, mission-driven work with schedule stability.</p>
<h3>Perks and Benefits</h3> <ul> <li>Hourly pay range of $20.00–$36.00 per hour (full-time, 40 hours/week), determined by local labor market, education, experience, and certifications</li> <li>Comprehensive medical plan options with participation in a Health Spending Account (HSA) or Health Savings Account</li> <li>Dental, vision, life and AD&D insurance; short-term and long-term disability coverage</li> <li>401(k) savings plan with company contribution eligibility; Employee Stock Purchase Plan</li> <li>Paid Time Off accrual beginning with the first pay period, plus 8 paid holidays annually</li> <li>Education reimbursement program supporting ongoing professional development</li> <li>Employee Assistance Program, employee referral bonus program, and employee discount program</li> <li>Voluntary benefits available: pet insurance, legal insurance, long-term care insurance, and more</li> <li>Mileage reimbursement at the current government rate for all local field travel</li> <li>Incentive and recognition programs tied to performance outcomes</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Full-time schedule: Monday–Friday, 8:30 AM–5:00 PM Eastern; no evenings, no weekends, no holidays beyond standard observances</li> <li>Hybrid field/home-office model — work from a home office when not conducting field visits; local travel approximately 25% of the time, up to 100 miles round trip per day</li> <li>Primary service area: Miami, FL and surrounding Miami-Dade County communities</li> <li>Caseload centers on Medicaid members, with exposure to Medicare populations; focus on high-need individuals facing social determinants of health barriers</li> <li>Member engagement conducted both face-to-face in the field and telephonically, including post-discharge follow-up from hospital and facility settings</li> <li>Responsibilities include individualized care plan development, SMART goal-setting with members, motivational interviewing, and ongoing documentation of progress in the member's health record</li> <li>Coordinates referrals across financial assistance programs, psychosocial services, community resources, and state supportive services</li> <li>Collaborates with patients, families, healthcare providers, and Peer Support specialists to ensure coordinated, quality care</li> <li>Accountable to utilization management benchmarks and quality outcome metrics; documentation maintained in compliance with Protected Health Information (PHI) standards</li> <li>Preferred exposure to behavioral health and substance use disorder populations; managed care and care management experience valued</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required</li> <li>2+ years of field-based work experience required</li> <li>1+ year of demonstrated knowledge of community resources, culture, and values specific to the Miami-Dade area</li> <li>Bilingual fluency in Spanish and English required</li> <li>1+ year of computer proficiency including Microsoft Word, Excel, and Outlook</li> <li>Valid, unrestricted Florida driver's license and state-required auto insurance; reliable personal transportation capable of local travel up to 100 miles round trip</li> <li>Must reside within Miami-Dade County within commutable distance to the service area</li> <li>Designated, secure home workspace capable of maintaining PHI confidentiality required</li> <li>CHW Accreditation preferred; experience in managed care, Medicaid/Medicare populations, and behavioral health or substance use disorders preferred</li> <li>Candidates must pass a pre-employment drug screening</li> </ul>
<h3>About the Community</h3> <p>Miami, FL is one of the most culturally dynamic cities in the United States — a bilingual, bicultural metropolitan hub with year-round warm weather, world-class dining, arts, and waterfront recreation along Biscayne Bay and the Atlantic coast. Miami-Dade County offers a wide range of neighborhoods from urban Brickell and Little Havana to suburban Coral Gables and Homestead, with cost-of-living options across the spectrum. The region's deep Latin American cultural roots make Spanish-English bilingualism a genuine professional and community asset, and the area's diversity directly mirrors the population this role is designed to serve.</p>