About this role
An Office Assistant position supporting an OB/GYN clinic at AdventHealth in Arden, North Carolina.
### What you'll do
- Greet and direct patients, answer phones, and collect required documents such as insurance cards and photo IDs at check-in.
- Schedule and confirm patient appointments to maintain low no-show rates.
- Collect copays, deductibles, prior balances, and self-pay payments at time of service; establish patient payment plans per department policy.
- Obtain insurance authorizations, verify coverage prior to appointments, and notify patients of authorization status.
- Process patient referrals and facilitate medical record requests accurately and on time.
- Assist with daily closing procedures and other assigned front-office duties.
### What we're looking for
- High school diploma or equivalent (required).
- 1+ years of related front-office or medical office experience (preferred).
- Ability to handle patient interactions in a professional, friendly, and timely manner.
- Comfort with insurance verification, referral processing, and payment collection workflows.
### What's included
- Pay range: $15.05–$24.08/hour (~$31,304–$50,086 annualized).
- Medical, dental, vision, life, and disability insurance effective Day One.
- Paid time off from Day One.
- 403(b) retirement plan.
- Four weeks of 100% paid parental leave.
- Pet benefits and whole-person well-being resources including mental health support.
### About the practice
AdventHealth is a faith-based, not-for-profit health system operating hospitals and outpatient clinics across multiple states. This OB/GYN clinic is located at 15 Skyland Inn Drive in Arden, NC, and operates Monday–Thursday 8 am–5 pm and Friday 8 am–noon. The team serves patients across the full spectrum of women's health in an outpatient setting.