<p>DMC Sports Medicine in Dearborn, Michigan is hiring a Bilingual (Arabic-speaking) Patient Service Representative to serve as the front-line ambassador for a busy sports medicine physician practice affiliated with the Detroit Medical Center — a regional healthcare network with more than 150 years of service to metropolitan Detroit and southeastern Michigan. Arabic fluency is highly preferred, reflecting the significant Arabic-speaking patient population in the Dearborn area. This is a non-exempt, full-time medical office role where patient-facing communication, scheduling accuracy, and insurance verification are the core of daily work.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance coverage</li> <li>401(k) retirement savings plan with employer match</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Generous paid time off</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Outpatient sports medicine physician practice operating under the DMC Medical Group umbrella — a primary and specialty care network spanning greater Detroit and southeastern Michigan</li> <li>Affiliated with the Detroit Medical Center, a system recognized for over 150 years of medical excellence in the metro Detroit region</li> <li>Front office responsibilities span the full patient encounter cycle: greeting, check-in, check-out, referral coordination, and patient portal enrollment</li> <li>Daily tasks include answering multi-line phones, scheduling and confirming appointments, collecting and entering accurate patient demographics into the electronic system, and verifying insurance eligibility</li> <li>Collects co-pays, posts charges, performs charge entry, and processes patient balances</li> <li>Distributes office policy information and educates patients on practice procedures and the patient portal</li> <li>Serves a patient population with a significant Arabic-speaking demographic, making bilingual fluency a direct clinical and operational asset</li> <li>HIPAA compliance and corporate compliance standards are integral to the role</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience, preferably in a medical office setting</li> <li>Arabic bilingual fluency highly preferred</li> <li>Familiarity with electronic health record or practice management systems for demographic entry and insurance verification is expected given the role's scope</li> <li>Must meet applicable federal, state, or local vaccination requirements or obtain an approved religious or medical exemption prior to start date; exempted employees are subject to regular testing per applicable law</li> </ul>
<h3>About the Community</h3> <p>Dearborn, Michigan is one of the most culturally vibrant cities in the Midwest, home to one of the largest Arab-American communities in the United States — making Arabic language skills genuinely valued in both professional and daily life here. Located directly adjacent to Detroit, Dearborn offers residents access to a major metropolitan area with professional sports, world-class museums including The Henry Ford, diverse dining, and a strong sense of community, all at a cost of living well below comparable coastal markets. The broader southeastern Michigan region provides four-season recreation, easy access to the Great Lakes, and a robust healthcare employment ecosystem anchored by the Detroit Medical Center network.</p>