DMC Sports Medicine in Dearborn, Michigan is hiring a Bilingual (Arabic-speaking) Patient Service Representative to serve as the front-line ambassador for a busy sports medicine physician practice affiliated with the Detroit Medical Center — a regional healthcare network with more than 150 years of service to metropolitan Detroit and southeastern Michigan. Arabic fluency is highly preferred, reflecting the significant Arabic-speaking patient population in the Dearborn area. This is a non-exempt, full-time medical office role where patient-facing communication, scheduling accuracy, and insurance verification are the core of daily work.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Generous paid time off
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance
Practice Highlights
- Outpatient sports medicine physician practice operating under the DMC Medical Group umbrella — a primary and specialty care network spanning greater Detroit and southeastern Michigan
- Affiliated with the Detroit Medical Center, a system recognized for over 150 years of medical excellence in the metro Detroit region
- Front office responsibilities span the full patient encounter cycle: greeting, check-in, check-out, referral coordination, and patient portal enrollment
- Daily tasks include answering multi-line phones, scheduling and confirming appointments, collecting and entering accurate patient demographics into the electronic system, and verifying insurance eligibility
- Collects co-pays, posts charges, performs charge entry, and processes patient balances
- Distributes office policy information and educates patients on practice procedures and the patient portal
- Serves a patient population with a significant Arabic-speaking demographic, making bilingual fluency a direct clinical and operational asset
- HIPAA compliance and corporate compliance standards are integral to the role
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience, preferably in a medical office setting
- Arabic bilingual fluency highly preferred
- Familiarity with electronic health record or practice management systems for demographic entry and insurance verification is expected given the role's scope
- Must meet applicable federal, state, or local vaccination requirements or obtain an approved religious or medical exemption prior to start date; exempted employees are subject to regular testing per applicable law
About the Community
Dearborn, Michigan is one of the most culturally vibrant cities in the Midwest, home to one of the largest Arab-American communities in the United States — making Arabic language skills genuinely valued in both professional and daily life here. Located directly adjacent to Detroit, Dearborn offers residents access to a major metropolitan area with professional sports, world-class museums including The Henry Ford, diverse dining, and a strong sense of community, all at a cost of living well below comparable coastal markets. The broader southeastern Michigan region provides four-season recreation, easy access to the Great Lakes, and a robust healthcare employment ecosystem anchored by the Detroit Medical Center network.