About this role
An Office Assistant position is open at AdventHealth's Radiation Oncology clinic located at 63 S Medical Ct, Marion, NC, supporting front-desk and administrative operations on a Monday–Friday day schedule.
### What you'll do
- Greet and direct patients in a welcoming, timely manner while demonstrating knowledge of department policies.
- Answer incoming calls professionally and document interactions appropriately.
- Schedule and confirm patient appointments to maintain a low no-show rate; collect insurance cards and photo IDs at check-in.
- Obtain insurance authorizations, verify coverage prior to appointments, and notify patients of authorization status.
- Collect copays, deductibles, coinsurance, prior balances, and self-pay payments per department policy; establish payment plans as required.
- Facilitate medical record requests accurately and process patient referrals in a timely manner.
### What we're looking for
- High school diploma or equivalent (required).
- 1+ years of related administrative or medical office experience (preferred).
- Ability to handle multi-line phone systems and document calls accurately.
- Comfort working with patient financial transactions and insurance verification workflows.
### What's included
- Pay range: $15.05–$24.08/hr ($31,304–$50,086 annualized).
- Medical, dental, and vision insurance effective Day One.
- Paid time off from Day One.
- 403(b) retirement plan.
- Four weeks of 100% paid parental leave.
- Pet benefits and whole-person well-being resources.
### About the practice
AdventHealth Medical Group Radiation Oncology in Marion, NC operates as part of AdventHealth, a faith-based, not-for-profit health system with a mission centered on whole-person care. The Marion clinic serves patients across the western North Carolina region, providing coordinated oncology support in an outpatient setting.