Intermediate Physician Office Liaison

An Intermediate Physician Office Liaison at AdventHealth supports physician office staff with health information technology, EMR systems, and IT troubleshooting across the Burleson, Texas region. ### What you'll do - Conduct root cause analysis for IT issues and collaborate with cross-functional teams to drive resolution - Perform proactive weekly, monthly, and quarterly office visits across assigned geographical regions - Deliver initial and ongoing training for physician office staff on web-based applications and EMR personalization - Develop, maintain, and optimize health information technology training materials for provider office teams - Process security access requests for physician office staff and third-party vendors, ensuring compliance with computer security guidelines - Provide go-live support and post-go-live optimization, including evenings, nights, and weekends as needed ### What we're looking for - Associate degree required; Bachelor's degree preferred - 2+ years of experience evaluating and analyzing EMR features and functionality for problem resolution (preferred) - Demonstrated experience troubleshooting hardware and software issues through to resolution - Advanced knowledge of provider and office staff workflow, including CPOE and clinical documentation - Valid driver's license required for regional travel to physician offices - Basic proficiency in Microsoft Office applications; strong written and oral communication skills ### What's included - Salary range: $51,308–$95,425 per year - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - Four weeks of 100% paid parental leave - Career development resources and whole-person well-being support ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states with a mission centered on whole-person care — body, mind, and spirit. AdventHealth Texas Huguley, located in Burleson, is a full-service medical center serving the southwest Fort Worth metropolitan area. This role sits within the Team Member Services division and supports connected physician offices throughout the region.