Patient Experience Manager

A Patient Experience Manager role at AdventHealth Ocala in Ocala, Florida, leading campus-wide patient experience improvement programs within an acute hospital system. ### What you'll do - Collaborate with executive and senior campus leadership to develop and execute patient experience improvement strategies - Oversee consulting and coaching programs, mentoring physicians, nurses, and department leaders in best practices - Lead committees and manage project workplans to ensure timely completion of improvement initiatives - Monitor CMS CAHPS requirements, Value Based Purchasing metrics, and survey processes, communicating updates across the organization - Coach unit and department teams on action plans and accountability frameworks at assigned campuses - Share best practices across the region and provide feedback to leadership to ensure consistent blueprint implementation ### What we're looking for - Active Registered Nurse (RN) license (required) - Bachelor's degree in nursing, healthcare, business, or related field (required); Master's preferred - 5+ years of relevant experience, including demonstrated nurse leadership driving patient experience improvement - Strong knowledge of CMS CAHPS requirements, statistical concepts, and acute hospital operations - Excellent communication and presentation skills across all organizational levels, including senior executives - Lean or Six Sigma knowledge preferred; Certified Patient Experience Professional (CPXP) preferred ### What's included - Salary range: $72,190–$134,260 per year - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one and 4 weeks of 100% paid parental leave - 403(b) retirement plan - Career development resources and whole-person well-being support ### About the practice AdventHealth Ocala is a full-service acute care hospital located in Ocala, Florida, operating as part of the AdventHealth system — one of the largest faith-based health systems in the United States. The facility serves a broad regional population and emphasizes integrated, continuum-of-care services spanning pre-acute through post-acute settings.