Abrazo Medical Group is hiring a Patient Service Representative to support front-office operations at a physician practice location in Phoenix, Arizona. This is a non-exempt, full-time role embedded within one of the Valley's largest multispecialty healthcare networks — a system comprising approximately 20 outpatient clinic locations, five acute care hospitals, and four neighborhood emergency centers, with more than 120 employed physicians and practitioners. The position comes with a $500 sign-on bonus for new hires and a comprehensive benefits package designed to support long-term career growth.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program (EAP) and employee discount program
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance
Practice Highlights
- Front-office role within a multispecialty physician practice — part of a network spanning primary care and specialty outpatient settings across the greater Phoenix metro area
- Greets and checks in patients; collects and verifies accurate patient demographics and insurance information via electronic systems
- Answers phones, schedules, confirms, and reschedules patient appointments
- Processes patient check-out, referral coordination, and scheduling assistance
- Collects co-pays, posts charges, and handles patient balance processing and charge entry
- Educates patients on office policies, practice information, and patient portal enrollment
- Operates within a HIPAA-compliant environment with strict adherence to privacy and confidentiality standards
- Supported by a large integrated health system with five acute care hospitals and four neighborhood emergency centers in the Valley
Qualifications
- High school diploma or GED required
- Minimum one year of customer service experience; experience in a hospital or physician office setting strongly preferred
- Familiarity with patient registration, insurance verification, and electronic health record data entry is an asset
- Strong interpersonal and communication skills suited to a patient-facing environment
About the Community
Phoenix, Arizona offers a high-quality lifestyle with year-round sunshine, a low cost of living relative to other major metros, and a thriving job market. The greater Valley of the Sun region features world-class dining, arts, professional sports, and outdoor recreation — from desert hiking and golf to day trips to Sedona and the Grand Canyon. Phoenix's rapid growth and expanding healthcare infrastructure make it an attractive long-term destination for healthcare professionals at every stage of their career.