<p>Abrazo Medical Group is hiring a Patient Service Representative to support front-office operations at a physician practice location in Phoenix, Arizona. This is a non-exempt, full-time role embedded within one of the Valley's largest multispecialty healthcare networks — a system comprising approximately 20 outpatient clinic locations, five acute care hospitals, and four neighborhood emergency centers, with more than 120 employed physicians and practitioners. The position comes with a $500 sign-on bonus for new hires and a comprehensive benefits package designed to support long-term career growth.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance coverage</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program (EAP) and employee discount program</li> <li>Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role within a multispecialty physician practice — part of a network spanning primary care and specialty outpatient settings across the greater Phoenix metro area</li> <li>Greets and checks in patients; collects and verifies accurate patient demographics and insurance information via electronic systems</li> <li>Answers phones, schedules, confirms, and reschedules patient appointments</li> <li>Processes patient check-out, referral coordination, and scheduling assistance</li> <li>Collects co-pays, posts charges, and handles patient balance processing and charge entry</li> <li>Educates patients on office policies, practice information, and patient portal enrollment</li> <li>Operates within a HIPAA-compliant environment with strict adherence to privacy and confidentiality standards</li> <li>Supported by a large integrated health system with five acute care hospitals and four neighborhood emergency centers in the Valley</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required</li> <li>Minimum one year of customer service experience; experience in a hospital or physician office setting strongly preferred</li> <li>Familiarity with patient registration, insurance verification, and electronic health record data entry is an asset</li> <li>Strong interpersonal and communication skills suited to a patient-facing environment</li> </ul>
<h3>About the Community</h3> <p>Phoenix, Arizona offers a high-quality lifestyle with year-round sunshine, a low cost of living relative to other major metros, and a thriving job market. The greater Valley of the Sun region features world-class dining, arts, professional sports, and outdoor recreation — from desert hiking and golf to day trips to Sedona and the Grand Canyon. Phoenix's rapid growth and expanding healthcare infrastructure make it an attractive long-term destination for healthcare professionals at every stage of their career.</p>