Baptist Medical Network in San Antonio, Texas is hiring a Patient Service Representative to support front-office operations within a busy physician practice. This non-exempt, full-time role is the first point of contact for patients and plays a central part in the daily flow of a multi-specialty ambulatory practice serving a 12-county footprint across South Texas. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare support, auto and home insurance
Practice Highlights
- Physician practice setting within Baptist Medical Network, a premier South Texas healthcare organization spanning 12 counties
- Diverse multi-specialty provider group with a strong and growing community partnership model
- Front-office role with direct patient interaction from check-in through check-out
- Responsibilities include patient greeting, appointment scheduling, confirmation, and rescheduling
- Accurate collection and electronic entry of patient demographics; insurance verification at point of service
- Co-pay collection, charge entry, and patient balance processing
- Referral coordination and scheduling assistance for outgoing patient referrals
- Patient portal enrollment and education on office policies and procedures
- High-volume phone management in a fast-paced ambulatory environment
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience required; medical office experience strongly preferred
- Proficiency with electronic health record or practice management data entry expected
- Strong communication skills and comfort working directly with patients in a clinical front-office environment
About the Community
San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering a low cost of living relative to other major U.S. cities, a vibrant cultural scene rooted in deep Hispanic heritage, and year-round warm weather. The city is home to world-class dining, the River Walk, the San Antonio Spurs, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the broader South Texas region provides a strong sense of community that makes it an appealing long-term home for healthcare professionals.