<p>Baptist Medical Network in San Antonio, Texas is hiring a Patient Service Representative to support front-office operations in a busy physician practice. This non-exempt, full-time role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and check-in through charge entry and referral coordination. The network spans 12 counties across South Texas with a diverse multi-specialty provider base, offering a stable, mission-driven environment for healthcare support professionals.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role embedded in a physician practice within the Baptist Medical Network — a multi-specialty system serving 12 counties across South Texas</li> <li>Patient greeting, check-in, and check-out workflows including accurate demographic collection and insurance verification</li> <li>Appointment scheduling, confirmation, and rescheduling via phone</li> <li>Co-pay collection, charge entry, and patient balance processing</li> <li>Referral processing and specialist scheduling coordination</li> <li>Patient portal enrollment and education on office policies and procedures</li> <li>Data entry into an electronic practice management system</li> <li>Collaborative team environment within a growing regional health system committed to high-quality, compassionate community care</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office setting strongly preferred</li> <li>Comfort with electronic data entry and practice management systems</li> <li>Strong communication skills for patient-facing and phone-based interactions</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering an exceptionally low cost of living relative to its size, no state income tax, and a rich cultural identity rooted in its Spanish colonial and military heritage. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and proximity to the Texas Hill Country — making it an attractive destination for outdoor recreation, family life, and year-round warm weather. Major medical infrastructure, strong public and private school options, and a deeply community-oriented population round out the appeal for healthcare professionals considering a long-term home base.</p>