Baptist Medical Network in San Antonio, Texas is hiring a Patient Service Representative to support front-office operations in a busy physician practice. This non-exempt, full-time role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and check-in through charge entry and referral coordination. The network spans 12 counties across South Texas with a diverse multi-specialty provider base, offering a stable, mission-driven environment for healthcare support professionals.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role embedded in a physician practice within the Baptist Medical Network — a multi-specialty system serving 12 counties across South Texas
- Patient greeting, check-in, and check-out workflows including accurate demographic collection and insurance verification
- Appointment scheduling, confirmation, and rescheduling via phone
- Co-pay collection, charge entry, and patient balance processing
- Referral processing and specialist scheduling coordination
- Patient portal enrollment and education on office policies and procedures
- Data entry into an electronic practice management system
- Collaborative team environment within a growing regional health system committed to high-quality, compassionate community care
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Comfort with electronic data entry and practice management systems
- Strong communication skills for patient-facing and phone-based interactions
About the Community
San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering an exceptionally low cost of living relative to its size, no state income tax, and a rich cultural identity rooted in its Spanish colonial and military heritage. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and proximity to the Texas Hill Country — making it an attractive destination for outdoor recreation, family life, and year-round warm weather. Major medical infrastructure, strong public and private school options, and a deeply community-oriented population round out the appeal for healthcare professionals considering a long-term home base.