<p>Baptist Medical Network in San Antonio, Texas is seeking a full-time Call Center Representative to support a busy multi-specialty physician office environment. This role sits at the front line of patient access — managing a high volume of inbound calls, scheduling across multiple clinic locations, and serving as a knowledgeable resource for patients navigating their care. The network spans 12 counties across South Texas, offering a stable, mission-driven setting with real room for professional growth in healthcare administration.</p>
<h3>Perks and Benefits</h3> <ul> <li>Medical, dental, vision, and life insurance coverage</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA) and healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>High-volume call center environment with a minimum expectation of 60 inbound patient calls handled per day</li> <li>Scheduling support across multiple clinic locations within a 12-county South Texas footprint</li> <li>Responsibilities include appointment scheduling, cancellations, rescheduling, confirmations, and follow-up on referrals and voicemail inquiries</li> <li>Routes incoming calls according to departmental guidelines; documents messages and creates tasks for Triage and Technician-On-Call</li> <li>Coordinates with physicians and technicians to obtain approval for work-in or schedule-override appointments</li> <li>Enters and maintains patient demographics and insurance information in the practice management system</li> <li>Educates patients on secure patient portal services and policies</li> <li>Monitors appointment queues and prioritizes tasks in alignment with scheduling goals</li> <li>Diverse multi-specialty provider group with a mission centered on high-quality, compassionate community care</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required; some college or healthcare field training preferred</li> <li>Prior call center experience preferred</li> <li>One year of experience in patient registration or a related role within a medical group practice preferred</li> <li>Two years of experience in a healthcare setting preferred</li> <li>Strong interpersonal communication skills with the ability to manage high call volume with speed, accuracy, and composure</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the United States, offering an exceptional quality of life at a cost well below comparable major cities. The city is home to a rich cultural heritage, a vibrant food and arts scene, the iconic River Walk, and year-round warm weather. Outdoor recreation, top-rated school districts, and easy access to the Texas Hill Country make San Antonio a compelling destination for professionals at every stage of their career.</p>