Providence Medical Partners — part of the El Paso Physician Network — is hiring a full-time Patient Service Representative to anchor front-office operations at a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience, handling everything from scheduling and check-in through charge entry and referral coordination. The practice delivers primary and specialty care across all ages within a well-established regional network, offering a stable, team-oriented environment for a detail-driven healthcare professional.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Continuing education and career development opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a multi-provider primary and specialty care physician practice
- Patient greeting, check-in, and check-out workflows managed daily
- Accurate collection and electronic entry of patient demographics and insurance verification
- Appointment scheduling, confirmation, and rescheduling via phone and in-person
- Co-pay collection, charge entry, and patient balance processing
- Referral processing and specialist scheduling coordination on behalf of patients
- Patient portal enrollment and education on office policies and procedures
- HIPAA compliance and corporate compliance standards observed in all patient interactions
- Part of the El Paso Physician Network — a distinguished regional network serving patients of all ages with primary and specialty services
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience required; medical office setting strongly preferred
- Working knowledge of insurance verification, co-pay collection, and charge entry processes
- Familiarity with electronic health record or practice management systems for demographic and scheduling data entry
- Demonstrated understanding of HIPAA privacy and confidentiality requirements
About the Community
El Paso occupies the far western tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a genuinely bicultural metropolitan area of nearly 900,000 residents. The city offers an exceptionally low cost of living relative to other major Texas metros, abundant sunshine year-round, and easy access to the Franklin Mountains State Park, White Sands National Park, and the broader Chihuahuan Desert landscape. El Paso's strong military presence (Fort Bliss), growing arts scene, and University of Texas at El Paso campus contribute to a diverse, community-oriented quality of life that rewards those who value affordability, outdoor recreation, and cultural richness.