This Patient Service Representative role is a front-office, non-exempt position based at a busy physician practice at 3811 E Bell Rd in Phoenix, AZ, part of a multispecialty medical group operating approximately 20 outpatient clinic locations across the greater Phoenix valley. The position sits at the center of the patient experience — managing check-in, check-out, scheduling, insurance verification, and referral coordination — within a collaborative team environment supported by over 120 employed physicians and practitioners across primary care and specialty services.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, and auto and home insurance
Practice Highlights
- Front-office role within a high-volume physician practice serving the Phoenix metropolitan community
- Part of a multispecialty group comprising approximately 20 primary care and specialty outpatient clinic locations
- Network supported by 5 acute care hospitals and 4 neighborhood emergency centers across the valley
- Over 120 employed physicians and practitioners across the system — robust clinical support and referral infrastructure
- Responsibilities span the full front-office cycle: patient greeting, check-in, demographics collection, insurance verification, co-pay collection, charge entry, patient balance processing, check-out, and referral scheduling
- Patient portal enrollment and education is a defined component of the role
- Data entry and insurance verification performed in an electronic practice management system
- HIPAA compliance and corporate compliance program adherence are integral to daily operations
Qualifications
- High school diploma or GED required
- Minimum one year of customer service experience; experience in a hospital or physician office setting strongly preferred
- Comfort with front-office workflows including scheduling, insurance verification, co-pay collection, and charge entry
- Familiarity with electronic practice management or EMR systems beneficial
- Knowledge of HIPAA requirements and patient privacy standards expected
About the Community
Phoenix, Arizona offers a compelling combination of year-round sunshine, a low cost of living relative to other major metros, and a rapidly growing healthcare economy that creates strong long-term career stability. The city's diverse neighborhoods, nationally recognized restaurant and arts scenes, and immediate access to desert hiking, golf, and outdoor recreation make it an attractive destination for professionals at every stage of their career. The Bell Road corridor in northeast Phoenix is a well-established, accessible commercial hub with convenient freeway access and proximity to Scottsdale and the broader East Valley.