<p>Abrazo West Campus in Goodyear, Arizona is seeking a bilingual Patient Advocate Representative to serve as the frontline connection between the hospital and self-pay patients navigating financial assistance programs. This bedside-facing, patient-centered role combines financial screening, benefits advocacy, and case coordination across a busy acute care hospital environment — including direct Emergency Department exposure. Spanish-English bilingual candidates are strongly preferred, and the position offers meaningful daily impact for the West Valley community.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package commensurate with a large, multi-regional healthcare organization with 30 years of industry presence</li> <li>Access to resources and professional development pathways supporting career advancement within a national healthcare network serving more than 135 local regions</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Vaccination and health screening support provided as part of onboarding process</li> <li>E-Verify participating employer with equal opportunity employment practices</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Bedside patient interviews conducted throughout the hospital, including Emergency Department and broad campus settings</li> <li>Screens self-pay patients for eligibility across a full spectrum of governmental programs (Federal, State, County) and non-governmental programs</li> <li>Identifies all potential payor sources including auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL) to route accounts appropriately within the Patient Accounting environment</li> <li>Obtains and completes Confidential Financial Statement forms; assists patients through the benefits application process end-to-end</li> <li>Performs financial clearance functions including collections; prepares accounts for Financial Assistance review when applicable</li> <li>Follows up on EES-assigned accounts to ensure government applications are processed through to eligibility determination</li> <li>Conducts field visits to patient homes for skip tracing and document assistance</li> <li>Communicates case screening determinations and outcomes to hospital case management, social services, and admissions staff via verbal and written channels</li> <li>Works across multiple facilities and hospital platforms simultaneously, requiring strong prioritization and multitasking skills</li> <li>Hybrid work environment: direct patient and staff contact within both hospital and office settings; some travel required</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School diploma or equivalent required</li> <li>Minimum 2 years of work experience in Social Services, Hospital Admitting, or a directly related field</li> <li>Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance</li> <li>Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Excellent oral and written communication skills in English; Spanish-English bilingual fluency strongly preferred</li> <li>Demonstrated ability to work independently, manage multiple tasks efficiently, and maintain detailed documentation across multiple accounts and facilities</li> <li>Ability to walk throughout a hospital campus including Emergency Department environments and visit patients at bedside; ability to travel for field visits as required</li> </ul>
<h3>About the Community</h3> <p>Goodyear is one of the fastest-growing cities in the Phoenix metropolitan area, offering a high quality of life with affordable housing relative to many Sun Belt markets, highly rated schools, and year-round outdoor recreation including hiking in the White Tank Mountain Regional Park and easy access to the broader Sonoran Desert landscape. The West Valley location places residents within a short drive of downtown Phoenix, Sky Harbor International Airport, and the full cultural and dining amenities of the greater metro area — making it an attractive destination for professionals seeking suburban comfort with urban accessibility.</p>