<p>Baptist Medical Network in San Antonio, Texas is hiring a full-time Patient Service Representative to support front-office operations in a busy physician practice. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from check-in and insurance verification through charge entry and referral coordination. The network spans 12 counties across South Texas with a diverse multi-specialty provider base, offering a stable, mission-driven environment for healthcare support professionals.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Physician office setting within the Baptist Medical Network, a multi-specialty system serving 12 counties across South Texas</li> <li>Front-office role with direct patient interaction at every visit — greeting, check-in, check-out, and referral coordination</li> <li>Responsibilities include patient demographic collection and data entry into the electronic system, insurance verification, co-pay collection, and charge posting</li> <li>Charge entry and patient balance processing are core daily functions</li> <li>Patient portal enrollment and education are part of the role, supporting digital engagement initiatives</li> <li>Operates under HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program</li> <li>Collaborative team environment within a growing regional healthcare network committed to high-quality, compassionate community care</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience required; medical office experience strongly preferred</li> <li>Familiarity with electronic health record or practice management systems is an asset given the data entry and charge entry responsibilities</li> <li>Sign-on bonus is available to new hires only</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the United States, offering a low cost of living relative to other major cities, a vibrant cultural scene rooted in deep Hispanic heritage, and year-round warm weather. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the broader South Texas region provides a strong sense of community that aligns well with the network's mission-driven culture.</p>