Baptist Medical Network in San Antonio, Texas is hiring a full-time Patient Service Representative to support front-office operations in a busy physician practice. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from check-in and insurance verification through charge entry and referral coordination. The network spans 12 counties across South Texas with a diverse multi-specialty provider base, offering a stable, mission-driven environment for healthcare support professionals.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Physician office setting within the Baptist Medical Network, a multi-specialty system serving 12 counties across South Texas
- Front-office role with direct patient interaction at every visit — greeting, check-in, check-out, and referral coordination
- Responsibilities include patient demographic collection and data entry into the electronic system, insurance verification, co-pay collection, and charge posting
- Charge entry and patient balance processing are core daily functions
- Patient portal enrollment and education are part of the role, supporting digital engagement initiatives
- Operates under HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program
- Collaborative team environment within a growing regional healthcare network committed to high-quality, compassionate community care
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience required; medical office experience strongly preferred
- Familiarity with electronic health record or practice management systems is an asset given the data entry and charge entry responsibilities
- Sign-on bonus is available to new hires only
About the Community
San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the United States, offering a low cost of living relative to other major cities, a vibrant cultural scene rooted in deep Hispanic heritage, and year-round warm weather. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the broader South Texas region provides a strong sense of community that aligns well with the network's mission-driven culture.