This PRN night-shift Patient Access Representative role is based at a hospital campus in Sunnyvale, TX, supporting front-end revenue cycle and patient experience operations. The position is ideal for a detail-oriented healthcare administrative professional who thrives in a fast-paced acute care environment and is available for flexible, as-needed overnight coverage. The core focus is seamless patient intake — from first contact through completed registration — ensuring every patient interaction meets a high standard of service and legal compliance.
Perks and Benefits
- PRN (as-needed) employment offering flexible scheduling for night-shift availability
- Participation in E-Verify employment eligibility program
- Equal opportunity employer with reasonable accommodations for qualified individuals with disabilities
Practice Highlights
- Night-shift coverage supporting hospital patient access and front-end registration operations
- Greets and receives patients in accordance with established standards of care and customer service protocols
- Handles both inbound and outbound calls, including PBX switchboard operations
- Executes reception and basic demographic quick-registration data entry with accuracy and efficiency
- Obtains, explains, and secures all required hospital and patient legal documentation, including Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms
- Serves as a first point of contact for patients, families, and visitors — setting the tone for the entire care experience
Qualifications
- High school diploma or equivalent required; some college coursework preferred
- Prior experience in a customer service or administrative role within a medical facility, health insurance organization, or related healthcare setting preferred
- Comfort navigating patient registration systems and multi-line phone/PBX environments
- Familiarity with standard hospital intake forms and patient rights documentation a plus
- Availability for PRN night-shift scheduling as operationally needed
About the Community
Sunnyvale is a growing suburban community located in Dallas County, just east of the Dallas city limits, offering residents a small-town feel with immediate access to the full amenities of the Dallas-Fort Worth metroplex. The area features highly regarded local schools, affordable housing relative to urban Dallas, and easy proximity to major employment corridors, entertainment, dining, and DFW International Airport. For healthcare professionals seeking a stable, community-rooted environment without sacrificing urban convenience, Sunnyvale represents a compelling place to build a career.