<p>Baptist Medical Network in New Braunfels, TX is hiring a full-time Patient Service Representative to support front-office operations at a physician practice within a 12-county South Texas multi-specialty network. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and registration through charge entry and referral coordination. A $500 sign-on bonus is available for new hires.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Continuing education and career development opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role within a physician practice affiliated with Baptist Medical Network / Baptist Health System — the premier healthcare organization in South Texas</li> <li>Network spans 12 counties with diverse multi-specialty providers across the South Texas region</li> <li>Responsibilities include patient greeting, phone management, appointment scheduling, confirmation, and rescheduling</li> <li>Patient check-in duties: demographic collection, electronic data entry, insurance verification, and co-pay collection</li> <li>Patient check-out duties: referral processing and scheduling coordination</li> <li>Charge entry and patient balance processing</li> <li>Patient portal enrollment and education on office policies and procedures</li> <li>Collaborative, community-focused practice environment with a mission centered on high-quality, compassionate care</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office setting strongly preferred</li> <li>Proficiency with electronic patient data entry and insurance verification workflows</li> </ul>
<h3>About the Community</h3> <p>New Braunfels sits along the Guadalupe and Comal rivers in the Texas Hill Country, roughly midway between San Antonio and Austin — offering easy access to two major metros while maintaining a distinct small-city character. The area is known for its German heritage, outdoor recreation on the rivers, Schlitterbahn waterpark, and a rapidly growing dining and arts scene. Cost of living remains competitive relative to the broader Austin-San Antonio corridor, and the region's strong school districts and family-friendly neighborhoods make it a popular destination for professionals relocating to South Texas.</p>