Baptist Medical Network in New Braunfels, TX is hiring a full-time Patient Service Representative to support front-office operations at a physician practice within a 12-county South Texas multi-specialty network. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and registration through charge entry and referral coordination. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Continuing education and career development opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a physician practice affiliated with Baptist Medical Network / Baptist Health System — the premier healthcare organization in South Texas
- Network spans 12 counties with diverse multi-specialty providers across the South Texas region
- Responsibilities include patient greeting, phone management, appointment scheduling, confirmation, and rescheduling
- Patient check-in duties: demographic collection, electronic data entry, insurance verification, and co-pay collection
- Patient check-out duties: referral processing and scheduling coordination
- Charge entry and patient balance processing
- Patient portal enrollment and education on office policies and procedures
- Collaborative, community-focused practice environment with a mission centered on high-quality, compassionate care
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Proficiency with electronic patient data entry and insurance verification workflows
About the Community
New Braunfels sits along the Guadalupe and Comal rivers in the Texas Hill Country, roughly midway between San Antonio and Austin — offering easy access to two major metros while maintaining a distinct small-city character. The area is known for its German heritage, outdoor recreation on the rivers, Schlitterbahn waterpark, and a rapidly growing dining and arts scene. Cost of living remains competitive relative to the broader Austin-San Antonio corridor, and the region's strong school districts and family-friendly neighborhoods make it a popular destination for professionals relocating to South Texas.