<p>Baptist Medical Network in San Antonio, Texas is hiring a full-time Patient Service Representative to support front-office operations in a busy physician practice. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and registration through charge entry and referral coordination. The network spans 12 counties across South Texas with a diverse multi-specialty provider base, offering a stable, mission-driven environment for healthcare support professionals.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Physician office setting within the Baptist Medical Network, a multi-specialty regional network serving 12 counties in South Texas</li> <li>Front-desk patient greeting, check-in, and check-out workflows</li> <li>Appointment scheduling, confirmation, and rescheduling via phone</li> <li>Collection and verification of patient demographics and insurance information entered into an electronic system</li> <li>Co-pay collection, charge entry, and patient balance processing</li> <li>Referral processing and scheduling coordination at checkout</li> <li>Patient portal enrollment and education on office policies and procedures</li> <li>Collaborative team environment with a stated emphasis on work-life balance and professional development</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office experience strongly preferred</li> <li>Proficiency with electronic patient data entry and insurance verification workflows</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering an exceptional combination of affordability, cultural richness, and quality of life. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and a deep military and medical community anchored by institutions like the South Texas Medical Center. Mild winters, abundant outdoor recreation, and a cost of living well below comparable major metros make San Antonio a compelling place to build a long-term career in healthcare.</p>