<p>This Patient Advocate Representative role is based in Anniston, Alabama, serving a regional hospital network with direct bedside patient contact across multiple facilities. The position sits at the intersection of financial counseling, social services navigation, and patient access — a meaningful, community-facing role for someone with a background in hospital admitting, social services, or benefits eligibility. The work directly connects uninsured and underinsured patients to governmental and non-governmental coverage programs, making a tangible difference in care access across the Alabama region.</p>
<h3>Perks and Benefits</h3> <ul> <li>Competitive benefits package included with employment</li> <li>Career development resources and leadership advancement pathways within a large, established healthcare organization</li> <li>Part of a national healthcare services network operating in more than 135 local regions — broad internal mobility</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>Required vaccinations and health screenings supported as part of onboarding (including COVID-19 and influenza)</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Conducts bedside interviews with self-pay patients and family members to screen for eligibility across governmental programs (Medicaid, Medicare, county/state assistance) and non-governmental programs</li> <li>Identifies all potential payor sources including auto insurance, Workers' Compensation, commercial insurance, private insurance, and third-party liability (TPL), routing accounts appropriately within the Patient Accounting environment</li> <li>Obtains and completes Confidential Financial Statement forms; guides patients through the benefits application process from start to finish</li> <li>Performs financial clearance functions including collections activity; prepares accounts for Financial Assistance review when patient cooperation is not obtained</li> <li>Follows up on EES-assigned accounts to confirm government applications are progressing; builds ongoing working relationships with patients to accelerate program eligibility determinations</li> <li>Conducts field visits to patient homes for skip tracing and document assistance — travel within the Alabama region is required</li> <li>Communicates screening determinations and case outcomes to hospital case management, social services, and admissions staff via verbal and written channels</li> <li>Works across multiple hospital facilities and platforms simultaneously, coordinating with multiple supervisors and departments</li> <li>Work environment spans both hospital settings (including Emergency Department and broad campus environments) and office facilities, with direct patient and staff contact</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or equivalent required</li> <li>Minimum 2 years of work experience in social services, hospital admitting, or a closely related field</li> <li>Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance</li> <li>Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word</li> <li>Strong oral and written communication skills; ability to conduct sensitive patient interviews with clarity and professionalism</li> <li>Detail-oriented with demonstrated ability to manage multiple accounts, facilities, and tasks concurrently and independently</li> <li>Bilingual in Spanish preferred</li> <li>Must be able to walk through hospital environments including Emergency Department settings and visit patients at bedside; travel within the region required</li> </ul>
<h3>About the Community</h3> <p>Anniston is located in Calhoun County in northeastern Alabama, nestled between the Appalachian foothills and within easy driving distance of Birmingham — roughly 60 miles to the west. The area offers a low cost of living, access to outdoor recreation including Cheaha State Park and the Talladega National Forest, and a close-knit community feel. Anniston's central location within the Alabama region makes it a practical base for a role that involves travel across multiple local facilities.</p>