<p>This contract Patient Financial Services (PFS) Support Representative role is based in Frisco, TX, embedded within a large, multi-regional healthcare revenue cycle operation serving more than 135 local markets nationwide. The position focuses specifically on legal account processing — attorney billing, affidavits, subpoenas, and depositions — making it a strong fit for candidates with a background at the intersection of healthcare billing and legal compliance. The work environment is office-based and team-oriented, with direct engagement across multiple healthcare information systems including Epic, Meditech, ACE, and STAR.</p>
<h3>Perks and Benefits</h3> <ul> <li>Contract engagement within a nationally scaled healthcare revenue cycle organization</li> <li>Competitive benefits package offered as part of a large integrated health system</li> <li>Reasonable accommodations provided for qualified individuals with disabilities</li> <li>E-Verify participating employer — candidates with work authorization eligibility are welcome</li> <li>Vaccination and health screening requirements fulfilled prior to start date (COVID-19, influenza, and any future required screenings as applicable by law)</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Primary responsibility is processing and responding to legal requests: attorney billing, affidavits, depositions, and subpoenas, with direct attorney follow-up as needed to meet state-mandated deadlines</li> <li>Account management duties include updating patient accounts for bankruptcy notices and submitting adjustments for patient accounts</li> <li>Posts and deposits attorney checks as part of daily financial processing workflow</li> <li>Validates and updates account information across four platforms: ACE, STAR, Epic, and Meditech</li> <li>Performs supporting clerical functions including sorting correspondence, filing, sending routine letters, photocopying, scanning, and document indexing</li> <li>Fast-paced, multi-task environment requiring the ability to prioritize competing legal and administrative deadlines simultaneously</li> <li>Office and teamwork setting — seated, computer-based work with telephone communication</li> <li>Part of a revenue cycle services network supporting healthcare organizations in their transition from volume- to value-based care models</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma required; some college coursework preferred</li> <li>2–3 years of experience in a healthcare, legal, or business office environment</li> <li>Working knowledge of healthcare terminology and intermediate familiarity with the healthcare industry</li> <li>Proficiency in Microsoft Word, Excel, and Outlook at an intermediate level</li> <li>Strong interpersonal, verbal, and written communication skills; excellent listening and organizational abilities</li> <li>Demonstrated ability to research independently, manage multiple tasks, and learn new systems quickly</li> <li>Prior experience with ACE, Epic, STAR, or Meditech systems is a plus</li> <li>Customer service orientation with the ability to interact professionally with attorneys and third parties</li> </ul>
<h3>About the Community</h3> <p>Frisco, TX is one of the fastest-growing cities in the United States, situated in the northern Dallas–Fort Worth metroplex with easy access to major employment corridors, top-rated public schools, and a vibrant mix of dining, entertainment, and retail. The area offers a relatively low cost of living compared to other major metros, a warm climate, and proximity to DFW International Airport — making it an attractive base for professionals who want suburban quality of life with urban accessibility. Outdoor recreation, professional sports venues, and a strong sense of community round out the lifestyle appeal.</p>