This bedside Patient Advocate Representative role at St. Luke's Baptist Hospital in San Antonio, TX is a full-time, patient-facing position embedded within the hospital's revenue cycle and financial clearance workflow. The role serves as the critical link between uninsured and underinsured patients and the governmental, commercial, and charitable programs that can cover their care — requiring equal parts clinical empathy, investigative skill, and administrative precision. Bilingual (English/Spanish) candidates are strongly preferred given the patient population served across this San Antonio campus.
Perks and Benefits
- Competitive benefits package included with employment
- Part of a national healthcare organization with operations in more than 135 local regions — offering career mobility and advancement pathways
- Resources and incentives structured to support professional growth within healthcare revenue cycle and patient financial services
- Reasonable accommodations provided for qualified individuals with disabilities
- Vaccination and health screening support provided as part of onboarding compliance process
Practice Highlights
- Bedside screening of self-pay patients across the hospital campus, including the Emergency Department, to identify eligibility for Federal, State, County, commercial, auto insurance, Workers' Compensation, TPL, and private insurance programs
- Conducts in-person interviews with patients and family members to complete Confidential Financial Statement forms and guide benefit applications
- Performs financial clearance functions including collections activity and account routing within the Patient Accounting environment
- Manages follow-up on EES-assigned accounts to confirm government program applications are processed through to eligibility determination
- Conducts field visits to patient homes for skip tracing and document assistance — some travel required
- Communicates case screening determinations and outcomes to hospital case management, social services, and admissions staff via verbal and written channels
- Maintains complete, accurate documentation of all account activity both during inpatient stay and throughout the Patient Accounting cycle
- Works across both hospital and office environments in direct, ongoing contact with patients and multidisciplinary staff
- Operates within a 30-year healthcare revenue cycle organization supporting financial and clinical performance improvement at the facility level
Qualifications
- High School diploma or equivalent required
- Minimum 2 years of work experience in Social Services, Hospital Admitting, or a directly related field
- Working familiarity with Federal, State, and County program rules and regulations governing patient financial assistance
- Proficiency in PC systems including Windows, Microsoft Outlook, Excel, and Word
- Strong oral and written communication skills in English; bilingual in Spanish strongly preferred
- Demonstrated ability to manage multiple accounts, facilities, and supervisory relationships simultaneously with attention to detail
- Ability to work independently, prioritize competing tasks, and navigate a hospital campus including bedside and Emergency Department environments
- Must be able to obtain and provide confirmation of all required vaccinations and screenings prior to start of employment, including COVID-19 and influenza vaccinations as applicable and permitted by law
About the Community
San Antonio is the seventh-largest city in the United States and one of Texas's most culturally rich metropolitan areas, offering a low cost of living relative to peer cities, a strong public and private school landscape, and year-round warm weather. The city's deep Hispanic heritage, vibrant River Walk, world-class culinary scene, and proximity to the Texas Hill Country make it an exceptionally livable destination for professionals and families alike. Major healthcare, military, and technology employers anchor a diverse local economy, and the city's continued growth supports strong long-term career opportunity in healthcare services.