<p>Baptist Medical Network in San Antonio, Texas is hiring a Patient Service Representative to serve as the front-office anchor for a busy physician practice within a regional health system spanning 12 counties across South Texas. This is a non-exempt, full-time role on a collaborative multi-specialty team where strong patient-facing skills and accurate administrative execution directly shape the patient experience from check-in through checkout.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Generous paid time off</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Physician office setting within Baptist Medical Network, a multi-specialty system serving 12 counties across South Texas</li> <li>Front-office responsibilities span the full patient encounter cycle: greeting, check-in, checkout, and referral coordination</li> <li>Patient demographic collection and insurance verification entered directly into an electronic system</li> <li>Co-pay collection, charge entry, and patient balance processing handled at the front desk</li> <li>Appointment management including scheduling, confirmation, and rescheduling via office phone</li> <li>Patient portal enrollment and education as a standard touchpoint in the visit workflow</li> <li>Distribution of practice policies, procedures, and informational materials to patients</li> <li>Part of a growing, community-integrated network with diverse subspecialty providers across the South Texas region</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience, preferably in a medical office environment</li> <li>Proficiency with electronic patient data entry and insurance verification workflows</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering a low cost of living relative to other major U.S. cities, a vibrant cultural scene rooted in deep Hispanic heritage, and year-round warm weather. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the broader South Texas region provides a strong sense of community that aligns well with the mission-driven culture of Baptist Medical Network.</p>