<p>This front-office Patient Service Representative role is based in Dallas, TX, within a physician practice setting. The position owns the full patient-facing intake and checkout workflow — from scheduling and insurance verification through charge entry and patient portal enrollment — making it a strong fit for a detail-oriented medical office professional who thrives at the center of a busy clinical operation. A $500 sign-on bonus is available for new hires.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Non-exempt (hourly) employment classification</li> <li>Physician practice environment with defined front-office scope</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-desk ownership of the complete patient visit cycle: greeting, check-in, check-out, and referral coordination</li> <li>Accurate collection and electronic entry of patient demographics and insurance information</li> <li>Co-pay collection, charge entry, and patient balance processing</li> <li>Appointment scheduling, confirmation, and rescheduling via office phone management</li> <li>Patient education on office policies, practice information, and patient portal enrollment and setup</li> <li>Referral processing and downstream scheduling support at checkout</li> <li>HIPAA compliance and privacy standards adherence required throughout all patient interactions</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office setting strongly preferred</li> <li>Familiarity with electronic patient data systems, insurance verification workflows, and charge entry processes</li> </ul>
<h3>About the Community</h3> <p>Dallas, TX is one of the fastest-growing metropolitan areas in the United States, offering a low state income tax environment, a diverse and vibrant cultural scene, and a wide range of neighborhoods to suit every lifestyle and budget. The city combines major-league sports, world-class dining, and a thriving arts district with easy highway access across the broader DFW Metroplex — making it an attractive base for healthcare professionals at any career stage.</p>