This front-office Patient Service Representative role is based in Dallas, TX, within a physician practice setting. The position owns the full patient-facing intake and checkout workflow — from scheduling and insurance verification through charge entry and patient portal enrollment — making it a strong fit for a detail-oriented medical office professional who thrives at the center of a busy clinical operation. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Non-exempt (hourly) employment classification
- Physician practice environment with defined front-office scope
Practice Highlights
- Front-desk ownership of the complete patient visit cycle: greeting, check-in, check-out, and referral coordination
- Accurate collection and electronic entry of patient demographics and insurance information
- Co-pay collection, charge entry, and patient balance processing
- Appointment scheduling, confirmation, and rescheduling via office phone management
- Patient education on office policies, practice information, and patient portal enrollment and setup
- Referral processing and downstream scheduling support at checkout
- HIPAA compliance and privacy standards adherence required throughout all patient interactions
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Familiarity with electronic patient data systems, insurance verification workflows, and charge entry processes
About the Community
Dallas, TX is one of the fastest-growing metropolitan areas in the United States, offering a low state income tax environment, a diverse and vibrant cultural scene, and a wide range of neighborhoods to suit every lifestyle and budget. The city combines major-league sports, world-class dining, and a thriving arts district with easy highway access across the broader DFW Metroplex — making it an attractive base for healthcare professionals at any career stage.