Saint Francis Medical Partners, a multi-specialty physician practice group in Germantown, TN, is hiring a full-time Patient Service Representative to manage front-office operations in a collaborative, patient-centered physician office. This non-exempt position is the first point of contact for patients and plays a central role in registration, scheduling, insurance verification, and charge processing. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a multi-specialty physician practice group focused on comprehensive, patient-centered care
- Patient greeting, check-in, and check-out responsibilities covering the full patient visit cycle
- Appointment scheduling, confirmation, and rescheduling via phone and electronic systems
- Accurate collection and entry of patient demographics into an electronic system with real-time insurance verification
- Co-pay collection, charge entry, and patient balance processing
- Referral coordination and scheduling assistance at check-out
- Patient portal enrollment and education on office policies and procedures
- Part of a practice group that prioritizes quality, safety, and service excellence as organizational pillars
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Proficiency with electronic patient data systems and insurance verification processes expected
About the Community
Germantown is one of the most consistently top-ranked suburbs in Tennessee — a well-resourced community just east of Memphis offering excellent public schools, low crime, and a strong sense of neighborhood character. Residents enjoy easy access to Memphis's rich music and culinary culture, major medical and academic institutions, and the broader Mid-South region's outdoor recreation along the Mississippi River corridor. The cost of living remains well below comparable suburban markets in other major metro areas, making it an attractive base for healthcare professionals at any career stage.