This Patient Service Representative role is based at a busy physician office in the Avondale/Goodyear corridor of the West Valley, Arizona — part of a large multispecialty medical group operating approximately 20 outpatient clinic locations, five acute care hospitals, and four neighborhood emergency centers across the Phoenix metropolitan area. The position sits at the front desk of a high-volume primary care or specialty practice and serves as the first point of contact for patients, handling the full range of front-office operations. A $500 sign-on bonus is available for new hires joining this non-exempt, in-office role.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a multispecialty physician group spanning roughly 120 employed physicians and practitioners across the greater Phoenix Valley
- Office located at 3125 N Dysart Rd, Avondale, AZ 85392 — serving the West Valley community
- Full patient check-in and check-out workflow: demographics collection, insurance verification, co-pay collection, charge posting, and patient balance processing
- Appointment management responsibilities including scheduling, confirming, and rescheduling via phone and electronic systems
- Referral coordination and processing at point of checkout
- Patient portal enrollment support and education on office policies and procedures
- Data entry into an electronic health/practice management system
- Part of a broader health system that includes five acute care hospitals and four neighborhood emergency centers, offering long-term career mobility
Qualifications
- High school diploma or GED required
- Minimum one year of customer service experience; prior experience in a hospital or physician office setting strongly preferred
- Familiarity with insurance verification, co-pay collection, and charge entry processes is an asset
- Comfort working in a fast-paced, patient-facing front-office environment
About the Community
Avondale and neighboring Goodyear sit in the West Valley of the Phoenix metropolitan area — one of the fastest-growing regions in the country, offering a lower cost of living relative to central Phoenix while maintaining easy freeway access to the broader metro. The area features excellent public and charter schools, abundant outdoor recreation including hiking, cycling, and proximity to the White Tank Mountain Regional Park, and a warm desert climate that draws residents year-round. For those relocating, the West Valley offers newer housing stock, family-friendly neighborhoods, and a strong sense of community growth.