<p>Baptist Medical Network in San Antonio, Texas is hiring a full-time Patient Service Representative to support front-office operations in a busy multi-specialty physician practice. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and insurance verification to charge entry and patient portal enrollment. The network spans 12 counties across South Texas, offering a stable, mission-driven environment with real career development pathways.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Continuing education and career development opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role embedded in a physician practice within the Baptist Medical Network — a premier South Texas health system serving 12 counties</li> <li>Diverse multi-specialty provider group with a strong community partnership mission</li> <li>Patient greeting, check-in, and check-out responsibilities with direct patient interaction throughout the day</li> <li>Insurance verification and accurate demographic data entry into an electronic practice management system</li> <li>Referral processing and specialist scheduling coordination on behalf of patients at checkout</li> <li>Co-pay collection, charge entry, and patient balance processing</li> <li>Patient portal enrollment and education — a key touchpoint for ongoing patient engagement</li> <li>Phone management including appointment scheduling, confirmation, and rescheduling</li> <li>Distribution of office policy and practice information to patients</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office setting strongly preferred</li> <li>Comfort with electronic health record or practice management data entry</li> <li>Strong communication skills and patient-facing professionalism</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering an exceptional quality of life at a cost well below comparable major cities. The city is home to a rich cultural heritage, world-class dining, the River Walk, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the region's warm climate and vibrant community make it a compelling place to build a long-term career in healthcare.</p>