Baptist Medical Network in San Antonio, Texas is hiring a full-time Patient Service Representative to support front-office operations in a busy multi-specialty physician practice. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly — from scheduling and insurance verification to charge entry and patient portal enrollment. The network spans 12 counties across South Texas, offering a stable, mission-driven environment with real career development pathways.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Continuing education and career development opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role embedded in a physician practice within the Baptist Medical Network — a premier South Texas health system serving 12 counties
- Diverse multi-specialty provider group with a strong community partnership mission
- Patient greeting, check-in, and check-out responsibilities with direct patient interaction throughout the day
- Insurance verification and accurate demographic data entry into an electronic practice management system
- Referral processing and specialist scheduling coordination on behalf of patients at checkout
- Co-pay collection, charge entry, and patient balance processing
- Patient portal enrollment and education — a key touchpoint for ongoing patient engagement
- Phone management including appointment scheduling, confirmation, and rescheduling
- Distribution of office policy and practice information to patients
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Comfort with electronic health record or practice management data entry
- Strong communication skills and patient-facing professionalism
About the Community
San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the country, offering an exceptional quality of life at a cost well below comparable major cities. The city is home to a rich cultural heritage, world-class dining, the River Walk, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the region's warm climate and vibrant community make it a compelling place to build a long-term career in healthcare.