Baptist Medical Network — a 12-county, multi-specialty physician network anchored in San Antonio, Texas — is hiring a full-time Patient Service Representative to manage front-office operations at one of its physician practice locations. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly, from scheduling and check-in through charge entry and referral coordination. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Continuing education and career development opportunities
- Employee Assistance Program (EAP) and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Physician practice setting within Baptist Medical Network, a premier multi-specialty network serving 12 counties across South Texas
- Front-office role with direct patient interaction from arrival through checkout
- Responsibilities include greeting patients, answering phones, scheduling and confirming appointments, and rescheduling as needed
- Patient check-in duties: collecting and entering accurate demographics into the electronic system and verifying insurance coverage
- Checkout support: assisting patients with referral processing and downstream scheduling
- Financial functions: collecting co-pays, posting charges, performing charge entry, and processing patient balances
- Patient education: distributing information on office policies and procedures, and enrolling patients in the patient portal
- Part of a growing, community-integrated network of diverse multi-specialty providers across the South Texas region
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office experience strongly preferred
- Proficiency with electronic patient data entry and insurance verification workflows
- Familiarity with patient portal enrollment and front-office charge posting processes is a plus
About the Community
San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the United States, offering a low cost of living relative to comparable major cities, a vibrant cultural scene rooted in deep Hispanic heritage, and year-round warm weather. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the broader South Texas region provides a strong sense of community that makes it an appealing long-term home.