<p>Baptist Medical Network — a 12-county, multi-specialty physician network anchored in San Antonio, Texas — is hiring a full-time Patient Service Representative to manage front-office operations at one of its physician practice locations. This non-exempt role is the first point of contact for patients and plays a central part in keeping the practice running smoothly, from scheduling and check-in through charge entry and referral coordination. A $500 sign-on bonus is available for new hires.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Continuing education and career development opportunities</li> <li>Employee Assistance Program (EAP) and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Physician practice setting within Baptist Medical Network, a premier multi-specialty network serving 12 counties across South Texas</li> <li>Front-office role with direct patient interaction from arrival through checkout</li> <li>Responsibilities include greeting patients, answering phones, scheduling and confirming appointments, and rescheduling as needed</li> <li>Patient check-in duties: collecting and entering accurate demographics into the electronic system and verifying insurance coverage</li> <li>Checkout support: assisting patients with referral processing and downstream scheduling</li> <li>Financial functions: collecting co-pays, posting charges, performing charge entry, and processing patient balances</li> <li>Patient education: distributing information on office policies and procedures, and enrolling patients in the patient portal</li> <li>Part of a growing, community-integrated network of diverse multi-specialty providers across the South Texas region</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office experience strongly preferred</li> <li>Proficiency with electronic patient data entry and insurance verification workflows</li> <li>Familiarity with patient portal enrollment and front-office charge posting processes is a plus</li> </ul>
<h3>About the Community</h3> <p>San Antonio is the second-largest city in Texas and one of the fastest-growing metros in the United States, offering a low cost of living relative to comparable major cities, a vibrant cultural scene rooted in deep Hispanic heritage, and year-round warm weather. The city is home to the River Walk, world-class dining, the San Antonio Spurs, and easy access to the Texas Hill Country for outdoor recreation. Families benefit from a wide range of public and private school options, and the broader South Texas region provides a strong sense of community that makes it an appealing long-term home.</p>