<p>Providence Medical Partners — part of the El Paso Physician Network — is hiring a full-time Patient Service Representative to anchor the front office of a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience, handling everything from scheduling and check-in through charge entry and referral coordination. A $500 sign-on bonus is available for new hires, and the position comes with a comprehensive benefits package within a primary and specialty care network serving patients of all ages across the El Paso community.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role within a multi-provider primary and specialty care physician practice</li> <li>Patient greeting, check-in, and check-out workflows managed daily</li> <li>Accurate collection and electronic entry of patient demographics and insurance verification</li> <li>Appointment scheduling, confirmation, and rescheduling via phone and in-person</li> <li>Co-pay collection, charge entry, and patient balance processing</li> <li>Referral processing and specialist scheduling coordination on behalf of patients</li> <li>Patient portal enrollment and education on office policies and procedures</li> <li>HIPAA compliance and corporate compliance standards observed throughout all duties</li> <li>Part of the El Paso Physician Network — a distinguished regional network of primary and specialty providers known for high-quality, compassionate care</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience required; medical office setting strongly preferred</li> <li>Working knowledge of insurance verification, co-pay collection, and charge entry processes</li> <li>Familiarity with HIPAA compliance standards and patient confidentiality requirements</li> </ul>
<h3>About the Community</h3> <p>El Paso, TX sits at the westernmost tip of Texas along the Rio Grande, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a unique binational metropolitan area of nearly 900,000 residents. The city offers an exceptionally low cost of living relative to other major Texas metros, abundant sunshine year-round, and easy access to the Franklin Mountains State Park, White Sands National Park, and a rich blend of Southwestern and border cultural traditions. El Paso's strong sense of community, affordable housing, and growing healthcare sector make it an attractive destination for healthcare professionals seeking stability and quality of life.</p>