Providence Medical Partners, part of the El Paso Physician Network, is hiring a full-time Patient Service Representative to support front-office operations at a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience — managing check-in, check-out, scheduling, insurance verification, and charge entry for a multi-provider primary and specialty care network. A $500 sign-on bonus is available for new hires.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a physician practice offering both primary and specialty healthcare services
- Part of the El Paso Physician Network — a distinguished regional network serving patients of all ages
- Patient greeting, appointment scheduling, confirmation, and rescheduling
- Patient check-in: demographic collection, data entry into electronic system, and insurance verification
- Patient check-out: referral processing and scheduling coordination
- Co-pay collection, charge entry, and patient balance processing
- Patient portal enrollment and education on office policies and procedures
- HIPAA compliance and corporate compliance responsibilities are integral to the role
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience, preferably in a medical office setting
- Working knowledge of insurance verification, charge entry, and patient registration workflows
- Familiarity with HIPAA compliance standards and patient confidentiality requirements
About the Community
El Paso sits at the westernmost tip of Texas, bordered by New Mexico and the Rio Grande — a vibrant, bicultural city of nearly 700,000 with a low cost of living, abundant sunshine, and a strong sense of community. Outdoor enthusiasts enjoy the Franklin Mountains State Park, the largest urban park in the United States, along with easy access to the Chihuahuan Desert and the Organ Mountains just across the state line. El Paso offers affordable housing, a growing culinary and arts scene, and a family-friendly environment that consistently ranks among the safest large cities in the country.