Consumer Experience Specialist I (Provider Scheduling)

A Consumer Experience Specialist I (Provider Scheduling) at AdventHealth supports scheduling operations and consumer-facing service initiatives at AdventHealth Shawnee Mission in Shawnee Mission, Kansas. ### What you'll do - Analyze data inputs and research tied to consumer experience and scheduling initiatives - Export and interpret daily performance reports from consumer-based dashboards - Develop, build, and execute training materials using multiple formats and teaching methods - Collaborate with upstream and downstream teams to integrate new capabilities and improvements - Synthesize consumer insights into communications for senior leadership audiences - Build and contribute to project update presentations and progress reports for leadership teams ### What we're looking for - High school diploma or equivalent required; Associate's or Bachelor's degree preferred - 2+ years of experience in a consumer experience, reporting specialist, or similar role - Proficiency in Microsoft Office 365 (Outlook, Excel, Word, PowerPoint) - Strong verbal and written communication skills with cross-functional team experience - Call center or telephone customer service experience preferred - Electronic Health Record (EHR) system experience preferred ### What's included - Salary range: $36,442–$58,307 per year - Medical, dental, and vision insurance effective day one - Paid time off from day one - 403(b) retirement plan - 4 weeks of 100% paid parental leave - Career development resources and whole-person well-being support ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states, with AdventHealth Shawnee Mission serving the Kansas City metro area. The organization integrates clinical care with a whole-person health philosophy encompassing body, mind, and spirit. Team Member Services supports enterprise-wide consumer experience and operational excellence functions.