Consumer Exp Spec I PRN ** (Candidates Local to Colorado Only)**

A Consumer Experience Specialist (PRN) at AdventHealth serves as a front-line contact center representative at the Greenwood Village, Colorado outpatient facility, managing patient scheduling, insurance verification, and inquiry resolution. ### What you'll do - Resolve consumer inquiries accurately and promptly, adhering to established workflows, scripting, and department greetings - Verify and update patient demographics, insurance information, and authorization requirements at the time of scheduling - Initiate insurance eligibility checks to support timely authorization procurement and reimbursement - Assess department schedules to maximize resource utilization and prevent scheduling conflicts - Document all consumer interactions thoroughly and maintain accurate records across CRM, EHR, and telephony systems - Research and resolve issues independently while meeting individual quality assurance and productivity targets ### What we're looking for - High school diploma or equivalent required; Associate degree preferred - Minimum 1 year of experience in a call center or customer service environment - Proficiency in Microsoft Office Suite and ability to learn multiple technology platforms including CRM and EHR systems - Strong attention to detail with the ability to listen and document simultaneously - Bilingual in Spanish preferred; Certified Medical Interpreter (CMI) preferred - Medical terminology knowledge preferred ### What's included - Pay range: $19.58–$31.32 per hour (approximately $40,726–$65,146 annualized) - PRN / per-diem schedule on day shift - Position is local to Colorado candidates only ### About the practice AdventHealth is a faith-based, not-for-profit health system with a broad network of facilities across the United States. The Greenwood Village, Colorado location at 6061 S Willow Dr operates as part of Portercare Adventist Health System, providing outpatient and ambulatory services to the greater Denver metro area. The consumer experience center supports scheduling, authorization, and patient communication functions across multiple service lines.