Dispatch Supervisor EMS Wesley Chapel

AdventHealth Wesley Chapel is hiring a full-time EMS Dispatch Supervisor to provide operational leadership for its hospital-based emergency medical services program in Wesley Chapel, Florida. ### What you'll do - Lead day-to-day operations of the EMS dispatch and transport program, maintaining effective service delivery across emergency and non-emergency calls - Develop staffing strategies, participate in recruitment, hiring, training, and performance management of EMS personnel - Oversee quality performance improvement initiatives and ensure adherence to standard operating procedures - Review and correct patient care reports, billing documentation, and other required records - Coach, mentor, and develop frontline staff through ongoing instruction and feedback - Represent the EMS department at hospital leadership meetings and community functions aligned with the facility's mission ### What we're looking for - Active EMT certification or Licensed Paramedic credential (required) - Valid Driver's License or Commercial Driver's License (required) - BLS/CPR certification (required) - 5+ years of experience in ambulance or EMS services (required) - 1+ year of management or leadership experience (preferred) - Strong customer relations skills and ability to maintain composure in critical situations ### What's included - Compensation range: $23.71–$44.09/hour (~$49,316–$91,707 annualized) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - 4 weeks of fully paid parental leave - Mental health and whole-person well-being resources ### About the practice AdventHealth Wesley Chapel is a faith-based, nonprofit health system campus located along Bruce B. Downs Boulevard in Pasco County, Florida. The organization operates a hospital-based EMS program supporting both emergency and non-emergency patient transport needs across the region. AdventHealth's mission centers on whole-person care — body, mind, and spirit — for staff and patients alike.