Medical Office Representative

A Medical Office Representative at AdventHealth supports patient access and registration operations at the outpatient clinic located at 7720 S Broadway in Littleton, Colorado. ### What you'll do - Answer incoming calls, respond to patient inquiries, and route calls to the appropriate departments. - Welcome patients; collect, verify, and enter demographics, insurance, and billing information into relevant systems. - Register patients for services, facilitate timely discharge, and support accurate reimbursement processes. - Collect co-pays and outstanding balances at check-in; maintain financial eligibility and benefits documentation. - Communicate patient status to clinical team members and keep patients informed to support smooth operational flow. - Educate patients on test locations, patient portal navigation, and non-clinical follow-up steps. ### What we're looking for - High school diploma or equivalent (required); Associate's degree in Health Services Administration or related field (preferred). - 1+ year of customer service experience in a medical office setting with working knowledge of medical terminology, coding, and payment collection (preferred). - Prior collections experience (preferred). - Certified Healthcare Access Associate (CHAA) credential (preferred). - Strong communication skills and ability to maintain collaborative relationships with clinical and ancillary partners. ### What's included - Pay range: $19.38–$31.01/hour ($40,310–$64,501 annualized). - Medical, dental, vision, life, and disability insurance effective day one. - Paid time off from day one. - 403(b) retirement plan. - Four weeks of 100% paid parental leave. - Mental health resources, well-being support, and pet benefits. ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states with a mission centered on whole-person care — body, mind, and spirit. The Littleton campus at 7720 S Broadway serves the south Denver metro area with a range of outpatient and clinical services. The system emphasizes career development and internal mobility for team members at all levels.