Patient Access Specialist I

A Patient Access Specialist I at AdventHealth East Orlando registers patients, verifies insurance eligibility, and supports front-end revenue cycle operations at a large faith-based health system in Orlando, Florida. ### What you'll do - Register patients for services, verify demographic and insurance information, and ensure armband accuracy and required form completion - Perform cashiering functions including daily batching, cash reconciliation, and upfront collections to meet established financial goals - Validate authorizations and pre-certifications using online eligibility tools to prevent claim rejections or denials - Create accurate good faith estimates and document collection activity per compliance requirements - Monitor patient tracking boards to proactively identify patients requiring registration and facilitate timely discharge - Review collection reports as assigned and work patient accounts regarding insurance identification and selection ### What we're looking for - Minimum 1 year of customer service experience (required); prior collections experience preferred - Working knowledge of HIPAA privacy rules and ability to handle confidential patient information with discretion - Familiarity with Microsoft Office suite and electronic health record systems, including Cerner - Basic understanding of medical terminology and ability to decipher insurance benefit information - Bilingual English/Spanish preferred - Associate degree in Health Services Administration or related field preferred; Certified Healthcare Access Associate (CHAA) credential preferred ### What's included - Pay range: $16.63–$26.60/hour ($34,590–$55,328 annualized) - Medical, dental, vision, life, and disability insurance effective Day One - Paid time off from Day One and 4 weeks of 100% paid parental leave - 403(b) retirement plan - Career development resources and whole-person well-being support ### About the practice AdventHealth East Orlando is part of AdventHealth, a nonprofit faith-based health system operating across multiple states with a mission centered on whole-person care. The East Orlando campus at 7727 Lake Underhill Road serves a diverse patient population in the greater Orlando metro area. The Patient Access department is integral to the revenue cycle, operating at the front lines of the patient experience.