Consumer Access Specilist

A Consumer Access Specialist at AdventHealth Redmond handles patient registration, insurance verification, and financial counseling at the hospital campus in Rome, Georgia. ### What you'll do - Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage as required - Verify insurance eligibility and benefits, obtain pre-authorizations, and coordinate with utilization management staff on pre-authorization issues - Register patients for all services, collect accurate demographic and insurance information, and minimize duplicate medical records - Create patient financial responsibility estimates, collect payments, and establish payment plans - Manage communication across clinical, ancillary, and consumer access departments to support the patient experience - Perform cashiering functions including cash collections and reconciliation, and provide PBX switchboard coverage as needed ### What we're looking for - High school diploma or equivalent required; Associate degree preferred - 1+ year of experience in customer service, healthcare, or revenue cycle (preferred) - Basic to intermediate medical terminology and working knowledge of insurance benefits - Proficiency with Microsoft Office, database programs, and hospital EMR systems - Knowledge of CMS, EMTALA, and HIPAA compliance requirements - Bilingual English/Spanish and certifications such as CHAA or CRCR are preferred ### What's included - Pay range: $15.89–$25.43/hour (~$33,051–$52,894 annually) - Medical, dental, vision, life, and disability insurance effective Day One - Paid time off from Day One and 4 weeks of 100% paid parental leave - 403(b) retirement plan - Whole-person well-being and mental health resources - Career development and pet benefits ### About the practice AdventHealth Redmond is part of the AdventHealth system, a faith-based, not-for-profit health network serving communities across the United States. The Rome, Georgia campus provides a full range of inpatient and outpatient services and emphasizes whole-person care across body, mind, and spirit. The consumer access team plays a central role in ensuring patients receive a smooth, financially transparent intake experience.