Consumer Access Specialist

A Consumer Access Specialist position is open at AdventHealth Porter in Denver, Colorado, supporting patient registration, insurance verification, and revenue cycle functions within a faith-based health system. ### What you'll do - Register patients for all services, collecting accurate demographic and insurance information to minimize duplicate medical records - Verify insurance eligibility and benefits, obtain pre-authorizations, and coordinate with utilization management staff on coverage issues - Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage (ABNs) as required - Generate accurate patient financial responsibility estimates, collect payments, and establish payment plans - Manage communication across clinical, ancillary, and consumer access departments to support a smooth patient experience - Perform cashiering functions including cash collection and reconciliation, and provide PBX/switchboard coverage as needed ### What we're looking for - High school diploma or equivalent required; associate degree preferred - 1+ year of experience in customer service, healthcare, or revenue cycle (preferred) - Basic to intermediate medical terminology knowledge - Familiarity with insurance benefits, EMR systems, and Microsoft Office programs - Adherence to CMS, EMTALA, and HIPAA regulations - Bilingual English/Spanish preferred; CHAA or CRCR certification a plus ### What's included - Pay range: $19.77–$31.64/hour (~$41,122–$65,811 annually) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - Four weeks of fully paid parental leave - Mental health resources and whole-person well-being support ### About the practice AdventHealth Porter is part of AdventHealth, a large faith-based nonprofit health system operating across multiple states with a mission centered on whole-person care. The Porter campus is located in Denver, Colorado, serving the surrounding community with a full range of inpatient and outpatient services. The Consumer Access team plays a central role in ensuring patients receive timely, accurate support from first point of contact through financial clearance.