PBX Switchboard/Security Dispatcher Zephyrhills

AdventHealth Zephyrhills is hiring a full-time PBX Switchboard/Security Dispatcher to serve as a central communications and security coordination hub at its hospital campus in Zephyrhills, Florida. ### What you'll do - Answer, triage, and route all incoming calls to appropriate extensions in a timely manner - Announce overhead pages and emergency codes; contact hospital staff and leadership during significant events using phone and mass notification systems - Determine call priority levels and enter data into a computer-aided dispatch system for radio dispatch - Monitor CCTV systems, observe in-progress situations, and relay real-time information to field responders - Manage facility access control, including adding and removing campus-wide badge access for staff - Document security activities covering routine patrols, postings, and calls for service; assess alarms and direct response in emergency and non-emergency situations ### What we're looking for - High school diploma or equivalent - Minimum 1 year of experience in security or law enforcement dispatch, PBX, or multi-line phone operations in a large business or hospital setting - Typing speed of at least 27 wpm net; proficiency with Microsoft Office and multiple computer systems - Strong written and verbal communication skills with a clear, concise speaking voice - Ability to multitask across multiple platforms and respond quickly to emergency code situations - Knowledge of security systems (CCTV, Access Control, CAD, HICS/NIMS) and IAHSS certification are preferred ### What's included - Pay range: $15.15–$22.73/hour (~$31,512–$47,278 annualized) - Medical, dental, vision, life, and disability insurance from Day One - Paid time off from Day One - 403(b) retirement plan - Four weeks of 100% paid parental leave - Whole-person well-being and mental health support resources ### About the practice AdventHealth Zephyrhills is part of the AdventHealth system, a faith-based, nonprofit health network operating across multiple states. The Zephyrhills campus provides acute care services to the greater Pasco County community. This role operates on a 3×12 night schedule (6 pm–6 am) with every other weekend required.