Network Access Center Specialist (Virtual)

AdventHealth Tampa is hiring a full-time Network Access Center Specialist (Virtual) to handle consumer access and scheduling inquiries for its affiliated Network Access Centers in Tampa, Florida. ### What you'll do - Resolve consumer inquiries promptly within assigned functional areas, prioritizing first-interaction resolution - Follow established workflows, scripting, and department protocols to capture accurate demographics, insurance, and authorization data - Document all interactions thoroughly and update consumer records in the appropriate technology systems - Handle sensitive matters with professionalism and escalate to leadership when warranted - Meet individual key performance objectives including quality assurance scores and productivity targets - Maintain strict adherence to HIPAA regulations and department policies ### What we're looking for - High school diploma or equivalent (required) - 1+ year of experience in a call center or customer service environment - Strong attention to detail with the ability to listen and document simultaneously - Proficiency in Microsoft Office Suite and aptitude for CRM, telephony, and EHR platforms - Ability to manage multiple priorities in a fast-paced, ever-changing environment - Bilingual candidates and those with remote call scheduling or clinical backgrounds are preferred ### What's included - Pay range: $15.87–$25.38/hour (~$33,010–$52,790 annually) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - Four weeks of 100% paid parental leave - Whole-person well-being and mental health resources ### About the practice AdventHealth is a faith-based, not-for-profit health system operating more than 50 hospital campuses across nine states. AdventHealth Tampa serves the greater Tampa Bay region, delivering integrated clinical care and administrative services aligned with the system's mission of whole-person health. The Network Access Center supports patient access across AdventHealth's affiliated facilities through centralized virtual operations.