Consumer Exp Specialist I (Must live within the KC Metro Area)

A Consumer Experience Specialist I handles inbound consumer inquiries and scheduling support for AdventHealth's Consumer Experience Center, based in Shawnee Mission, Kansas (KC Metro area required). ### What you'll do - Resolve consumer inquiries accurately and promptly using established workflows, scripting, and department protocols - Schedule appointments across supported departments, maximizing resource utilization and avoiding conflicts - Initiate insurance eligibility verification at time of scheduling to support timely authorization and reimbursement - Document all consumer interactions thoroughly and update records consistently in CRM, EHR, and telephony systems - Research and resolve issues, achieving individual key performance objectives including quality assurance and productivity targets - Maintain current knowledge of all educational materials required to perform department services ### What we're looking for - High school diploma or equivalent required; Associate degree preferred - 1+ year of experience in a call center or customer service environment - Proficiency in Microsoft Office Suite; ability to master multiple platforms including CRM, telephony, and electronic health records - Strong attention to detail with the ability to listen and document notes simultaneously - Ability to remain calm under pressure and adapt quickly in a fast-paced environment - Bilingual in Spanish and/or medical terminology knowledge preferred; Certified Medical Interpreter (CMI) a plus ### What's included - Pay range: $17.52–$28.04/hour ($36,442–$58,323 annualized) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - 4 weeks of 100% paid parental leave - Career development resources and whole-person well-being support ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states, with AdventHealth Shawnee Mission serving the Kansas City metro community. The Consumer Experience Center supports patient access and scheduling functions across the health system's network of facilities and services.