Registration Representative

AdventHealth is hiring a full-time Registration Representative for a float position across multiple outpatient health park locations — including Dr. Phillips, Horizon West, Partin Settlement, and Windermere — in the Kissimmee, Florida area. ### What you'll do - Verify insurance eligibility, benefits, authorizations, and pre-certifications prior to patient visits to prevent denials and cancellations - Register patients across all services, capturing accurate demographics, account information, and financial responsibility details; collect patient payments at time of service - Monitor patient wait and registration times, coordinating with clinical teams to remove barriers to timely care - Serve as patient liaison between clinical staff and physician offices, ensuring timely submission of plan-of-care documents, status reports, and authorization forms - Work daily error reports, enter accurate data, and document all collection attempts and missing documentation - Schedule patients per department, insurance, and physician protocols, collecting relevant clinical information to support accurate appointments ### What we're looking for - High school diploma or equivalent (preferred); technical school education also considered - 1+ year of experience with computers, EPM, and EMR software (preferred) - Familiarity with ICD-9 and CPT-4 coding (preferred) - Working knowledge of revenue cycle functions: registration, insurance verification, coding, and billing - Understanding of regulatory guidelines including CMS and HIPAA - Basic Life Support (BLS) certification (preferred) ### What's included - Pay range: $15.46–$24.73/hour (~$32,157–$51,438 annually) - Medical, dental, vision, life, and disability insurance effective Day One - Paid time off from Day One - 403(b) retirement plan - 4 weeks of 100% paid parental leave - Career development resources and whole-person well-being support ### About the practice AdventHealth operates a large network of faith-based health parks and outpatient facilities across Central Florida, providing integrated care close to patients' communities. This float role supports four locations across the greater Orlando-Kissimmee corridor, offering variety in daily assignments and exposure to a high-volume, multi-site registration environment.