Contact Center Representative I

A Contact Center Representative I at AdventHealth handles patient scheduling and registration for medical office appointments in Winter Haven, Florida. ### What you'll do - Schedule patients for medical office visit appointments across designated service lines and specialties - Register new patients by entering demographic and insurance information into the EHR and online scheduling systems - Verify and update patient data and insurance information to support accurate billing - Transfer callers to the appropriate department or location as needed - Fill cancellation slots efficiently to maintain fully booked practitioner schedules - Handle patient concerns or escalate to administration when appropriate ### What we're looking for - High school diploma or equivalent required - Previous customer service experience required - Proficiency in Microsoft Office suite (Email, Word, Excel, PowerPoint) required - Certification in effective scheduling of designated service lines and specialties required - Strong organizational skills, attention to detail, and ability to multitask - Experience in a medical office or medical call center setting preferred; EHR knowledge preferred ### What's included - Pay range: $15.31–$24.49/hr (~$31,845–$50,939 annually) - Medical, dental, vision, life, and disability insurance from Day One - Paid time off from Day One - 403(b) retirement plan - Four weeks of 100% paid parental leave - Pet benefits and whole-person well-being resources ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states, with this role based at its Winter Haven, Florida contact center. The team supports patient access across AdventHealth's ambulatory and specialty care network, serving patients in a virtual call center environment.