Pharmacy Call Center Representative

A Pharmacy Call Center Representative at AdventHealth supports corporate prescription plan members with mail-order pharmacy inquiries and data entry at the Consolidated Service Center in Apopka, Florida. ### What you'll do - Answer a high volume of inbound calls from health plan members regarding prescription and mail-order pharmacy needs - Perform extensive data entry to compile, reconcile, and maintain prescription records - Manage customer complaints and inquiries with accuracy and professionalism - Follow established call-handling and documentation guidelines under the supervision of a registered pharmacist - Maintain confidentiality of customer information and adhere to data protection protocols - Transition to a remote work arrangement after successful completion of 90-day onsite training ### What we're looking for - High school diploma or equivalent (required) - 2+ years of customer service experience (required) - Strong multitasking ability and calm phone demeanor in a high-volume environment - Basic proficiency in Microsoft Office: Word, Excel, and Outlook - Prior experience in a call center, mail-order, medical, or healthcare-related setting (preferred) - Attention to detail and strong organizational skills for sustained accuracy ### What's included - Pay range: $17.11–$27.38/hour (~$35,589–$56,950 annually) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - 4 weeks of 100% paid parental leave - Mental health resources, well-being programs, and pet benefits ### About the practice AdventHealth is a faith-based, not-for-profit health system operating across multiple states with a mission centered on whole-person care. The Consolidated Service Center in Apopka, Florida supports pharmacy and administrative operations across the AdventHealth network. This role sits within Team Member Services and operates Monday through Friday, 11:45 AM–8:15 PM.