Consumer Access Specialist

A Consumer Access Specialist role on the night shift at AdventHealth Celebration in Celebration, Florida, supporting patient registration, insurance verification, and financial clearance functions across a hospital campus. ### What you'll do - Register patients for all services, collecting accurate demographic and insurance information to minimize duplicate medical records - Verify insurance eligibility and benefits, obtain pre-authorizations, and coordinate with utilization management staff on pre-auth issues - Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage (ABNs) as required - Generate patient financial responsibility estimates, collect payments, and establish payment arrangements - Document all patient and payer conversations including coverage decisions and payment plans; provide PBX/switchboard coverage as needed - Perform cashiering functions including collections and cash reconciliation ### What we're looking for - High school diploma or equivalent required; Associate degree preferred - 1+ year of customer service, healthcare, or revenue cycle experience preferred - Basic to intermediate medical terminology and working knowledge of insurance benefits - Familiarity with hospital EMR systems and Microsoft Office applications - Adherence to CMS, EMTALA, and HIPAA regulations - Bilingual English/Spanish and CHAA or CRCR certification are preferred ### What's included - Pay range: $16.63–$26.60/hour ($34,590–$55,328 annualized) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one and 4 weeks of 100% paid parental leave - 403(b) retirement plan - Career development resources and whole-person well-being support ### About the practice AdventHealth Celebration is part of AdventHealth, a faith-based, not-for-profit health system operating across multiple states with a mission centered on whole-person care. The Celebration campus serves the greater Osceola County and Walt Disney World corridor community in Central Florida. The Consumer Access department functions as a critical patient-facing hub connecting clinical, financial, and administrative services.