Consumer Access Specialist Treaty Oaks ER

A Consumer Access Specialist at AdventHealth Treaty Oaks ER supports patient registration, insurance verification, and financial counseling at the emergency department in Palm Coast, Florida. ### What you'll do - Register patients for all services, ensuring accuracy and minimizing duplication of medical records - Verify insurance eligibility and benefits, obtain pre-authorizations, and perform Medicare compliance reviews including issuing Advance Beneficiary Notices (ABNs) - Create accurate estimates of patient financial responsibility, collect payments, and establish payment plans - Coordinate with utilization management staff on pre-authorization issues and communicate logistics to patients - Manage communication across clinical, ancillary, and consumer access departments to support the patient experience - Perform cashiering functions including collections and cash reconciliation, and provide PBX switchboard coverage as needed ### What we're looking for - High school diploma or equivalent (required) - Working knowledge of Microsoft Office and electronic health record (EMR) systems - Familiarity with insurance benefits, payer requirements, and hospital billing processes - Knowledge of regulatory guidelines including CMS, EMTALA, and HIPAA - Basic to intermediate medical terminology - Bilingual English/Spanish preferred; strong written and verbal communication skills required ### What's included - Compensation: $16.63–$26.60/hour ($34,590–$55,328 annualized) - Medical, dental, vision, life, and disability insurance from day one - Paid time off from day one - 403(b) retirement plan - Four weeks of 100% paid parental leave - Mental health resources and whole-person well-being support ### About the practice AdventHealth Treaty Oaks ER is part of AdventHealth, a faith-based not-for-profit health system operating across multiple states with a mission centered on whole-person care. The Palm Coast facility provides emergency services to the surrounding community and is staffed by multidisciplinary teams committed to patient-centered care. Consumer Access staff serve as the frontline connection between patients and the clinical and administrative systems that support their care.